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Terms and conditions
- All orders (without Collagen Soup) above $40, and orders (with Collagen Soup) above $80 will be entitled to island-wide free delivery.
- Orders below the $40 and $80 threshold will be charged an additional flat rate of $4 and $8 respectively for delivery for any location in Singapore except Jurong Island and Sentosa.
- Additional delivery fee might be incurred for exceptional locations.
Cancellation and Changes of Order
- As all powder is made to order, changes or cancellation can only be permitted at least 48 hours prior to delivery.
- Changes and cancellation of order will not be allowed if it is within the 48 hours to delivery. Cancellation might result in 100% forfeit of the order.
- Should there be any issue with the order, do contact us at firstname.lastname@example.org to let us know your problem.
- Refunds and replacement will be made on a case by case basis.
- Do make sure to contact us immediately with your description of your dissatisfaction together with a picture when you have received your product.
Refunds and Replacements
- We strive to maintain our customer service by processing and refunds or replacement on the same day.
- However due to the time-consuming factor for the production of our powder, kindly note that it may take up to 3-5 working days to process your refund or replacement.
No Local Pick-up
- To ensure that our customers enjoy the best rates in Singapore, we do not have a retail outlet for local pick-up.
- We do aim to explore the possibility for local pick-up in the near future.